Week 4 – Barriers To Intercultural Communication

everyone this is dr. Edwards welcome to another video focused on intercultural communication and today we will talk about barriers to intercultural communication and this is actually one of my favorite chapters favorite areas of focus in the textbook because it focuses on what keeps us from communicating with someone over different cultures. let’s dive in whenever we talk about stereotypes I usually like to integrate a scenario or a case study. I’m just right now get a piece of paper and write down one culture for which you are part and I want to make sure that you know a culture is is something for which you identify are you identify with for example I am an african-american female I come from Hispanic descent but I also am majority black as my race but I want to you know identify with all of those cultures that I come from also I’m right down to positive stereotypes for that culture. if I wanted to talk about black I would write down two positive stereotypes and yeah there are positive stereotypes maybe that like people dance well and that like people can cook I don’t know I just made those up then also I have two negative stereotypes maybe black people can’t learn maybe that’s a negative stereotype just from a historical standpoint and also I’m a negative stereotype is I’m not sure I really will spend a lot of time thinking about negative stereotypes or try to be positive most of the time right maybe a negative stereotype is that I’m black people can’t swim okay. I always ask people to write down this positive and negative stereotypes to let you guys know that everyone has stereotypes for a culture that you’re part of. you’re part of various stereotypes however you can you can I won’t say prove them wrong but you can exhibit behavior that demystifies or that goes against that stereotype and usually we I mean sometimes I do playing to the stereotype I can’t cook I really can’t cook. that goes against that positive stereotype and then also for a negative stereotype I actually can’t swim. it’s important to know the stereotypes of your culture. you can know some preconceived notions that other people might have for you okay let’s dive in. the six barriers to intercultural communication. they are anxiety assuming similarity instead of distance instead of difference also Aetna centrism stereotypes and Prejudice nonverbal misrepresentations and also our misinterpretations he’s me and also language. and Donnie basically means that you have literally psychological anxiety before you communicate with someone ever different culture and I will not stand here and and tell you guys that I’m perfect I don’t I do also have anxiety when it comes to communicating with someone ever different culture especially if I do not have a good grasp of the language I’m also a student assuming similarity instead of difference it’s important to know that even though I see someone who is my same races black eye a common barrier to intercultural communication is to assume that I am the same as as a person who looks like me however there are a lot of differences between people who do look alike. you should start with a blank slate and then to figure out which areas you’re similar and also in which areas you are different also that would that’s also playing to the ethnocentrism piece. again if I go to a different part of Texas and I’m like oh my goodness you guys don’t have a lot of burger or you guys don’t have a Kroger what is wrong with you guys I think that Corpus Christi does not actually have a Kroger. you know I would not move to Corpus Christi because um you know that would be an ethnocentric piece of me basically if you don’t have a Kroger I’m not moving there because I think you know all cities should have a Kroger. that’s an ethnocentric way of addressing that I could be missing a great opportunity in Corpus Christi but they have a great HTV.

Week 4 - Barriers To Intercultural Communication

I found that out as well number four is but mo says trick being ethnocentric or having or exhibiting centrism is basically thinking that the world should act or react or to think the same way that we do also we have stereotypes and Prejudice we talked about that in previous chapters but I’m stereotypes basically mean well purchase basically means prejudging someone I’m based on a variety of factors and usually it’s a very inflexible category you can’t commonly get out of prejudice at all black people are this are all people who are GLBT are this but that is a prejudice that comes into play race those are based primarily on color words prejudice can follow any part of culture but also stereotypes can be positive or they can be negative prejudice is usually just negative and. stereotypes to know that you know you’re placing people in a category as well but it could either be a positive or negative thing and remember prejudice is mostly negative okay nonverbal misinterpretations basically means that it’s someone I talked about this in a previous video but if someone has their hands their fingertips touching and the out of their palms basically forming a triangle if I see someone doing this I know to in the conversation because whatever I am talking about makes them very uncomfortable but I could be misinterpreting that I’ve never asked the person who does this usually does this mean that you are uncomfortable but maybe I’m I’m misinterpreting what this person is saying almost at the Agenor also last but not least language – I only know two languages however if I encountered someone who did not speak one of those two languages that I know then language would definitely be a barrier for me because I could not properly communicate with that person and a verbal verbal context or in a verbal environment okay. let’s move on to symbols uncertainty reduction theory and I usually refer to this as URT that basically means when you’re interacting with a person and the goal is to reduce your uncertainty about that person and think about this if you’re sitting next to someone on a plane or on a bus on a Greyhound bus and you do not know anyone on the bus you’re sitting next to someone you do not know and you you are on an eight eight eight hour journey. if you’re going to be sitting next to that person you want to find out something about them especially if you are in it for the long haul. I’m you will usually reduce your uncertainty by finding out where they’re from but they do things of that nature. that makes you more comfortable with the people that you’re riding next to but the uncertainty reduction theory basically means you communicate with the purpose of reducing your uncertainty about that first are things you don’t know about that person okay. with assuming similarity and difference tenth of difference and let me make that a little bit smaller for you guys. it makes it a little bit easier but let’s see there we are okay. this just gives a couple of examples and the Japanese and also US co-workers eight percent of individuals in the US were impatient with thee and with the Japanese and they were have a high level of anxiety but thirty percent of the Japanese had a high level of anxiety. when it comes to potential with the only eight percent were of the people thought that the Japanese and that thought that they were you know only eight percent of the people the US whenever they’re working with the Japanese and a workplace they thought that they were impatient with the Japanese but thirty percent of the Japanese actually thought they were impatient. perception of anxiety can be different than actual anxiety also assuming similarity instead of difference and we talked about that before how the music what we talked about how you should ask questions instead of just assuming that you’re similar there was an example about music and. with music you can think that you both listen to music the same but different countries listen to music very differently in the u.s. we listen to music in a group and in other countries you listen to music when you’re alone I’m moving on and the centrosome basically means that we are one let’s keep going. let’s talk about the stereotypes of prejudice. remember prejudice are being prejudice is rejecting someone based on something that you have seen on television or art that you’ve experienced or something that you’ve heard about another culture. I remember prejudice is is a negative thing but it can also the thing about prejudice is you can change your prejudices for someone but all prejudice is a negative thing. let’s dig it to nm centrism.

Edna centrism basically means that you’re judging another person’s culture based on your own cultural experiences. for instance if a text setting goes to the north and and rents an air B&B and basically says I don’t see how people survive without air conditioning if you have a house without air conditioning your house is trash that is an example of ethnocentrism because you’re judging other people’s culture based on your culture but someone from the north could come to the south and realize that we do not have on basements and they think that our house is a waste of space. that could be another version of reverse and them centrism as well also cultural relativism basically means that you understand someone’s culture and the context or in the environment of their culture before we judge it. again if we are someone from Texas and we go to the north and we realize that that a certain state does not have air conditioning or a certain city does not have air conditioning we actually try to understand that they have mostly cold climates and it only reaches maybe 75 degrees as a high instead of the 105 degrees that were used to down here then you can realize in their context it’s not worth it to install air conditioning it’s worth it to have a furnace instead of instead of air conditioning and. that’s a cultural relativism piece. cultural nearsightedness basically means taken one’s own culture for granted and neglecting other cultures. if you are in on Texas and if you basically say that everyone who is in Texas should speak English then that could be an example of cultural nearsightedness I know that that plenty of people say it but that could be basically neglecting another person culture. if I want to speak Spanish to my family then if someone says that all people in Texas should speak English that could be a perception of cultural nearsightedness or five notes of Mexico and people in Mexico are people in France are people in goodness are people and let me think of another country okay people in Brazil are people in Portugal and they all speak different languages but if we go to Portugal and we do not speak Portuguese and the Portuguese makes please basically tell us that if you speak English you should not come here because if you come here you should know that you should know basic statements in Portuguese then that could also be another example of cultural nearsightedness okay. in Mexico on for example it is common to have two two last names. that basically means that I would have Jennifer Roberts Edwards. Roberts is my maiden name Edwards is my my married name but and that’s an example here but my daughter is my maiden name is Roberts her dad’s made a name her dad’s name is Edwards. my daughter would have my daughter’s name Roberts Edwards as her last names and it it makes sense you know two people created a person but in the u.s. it is commonly not a thing and. in the 90s and also the early 2000s and sometimes today there is not a space in an application for a second last name and. that is also potentially another version of cultural nearsightedness but to know you know that other cultures would have and and communicate differently okay. extreme ethnocentrism basically means that you are potentially rejecting knowledge. if you basically say I’m not going to interact with anyone who does not look think or talk like I do could be it could be a an example of extreme ethnocentrism and that could lead to a rejection of learning. thank you all right keep going okay this is one of my favorite films will not watch it but you have an opportunity to watch it when you go to the PowerPoint but basically and it is the the color of the color of fear I’m forgetting the actual name of the documentary but basically it was the brown eyes blue eyes experiment and it was really it’s really really neat and. it’s available on YouTube okay moving on. we talked about stereotypes we talked about prejudice and we also just another thing there are a few colleges and universities that also have a mascot that is a culture and. on yes this has been a point of communication throughout the past few years to figure out if some mascots are going to stay or if they’re going to go I’m also the cultural sensitivity is basically making not making value judgments on another person’s culture and then you have profiling scrutinizing certain individuals based on characteristics that they’re likely to have a certain behavior. if I’m profiling and you know people based on a likelihood okay for instance if I am walking down the street and I see someone who looks a certain way and I go to the other side of the street because people who look like that are likely to rob me then that is an example profiling. it happens every day but you know basically to know what it is and to know to avoid profiling because everyone does not exhibit those characteristics okay. also um stereotypes can impede communication in various ways. one way is that it can cause us to assume that a widely held belief is true when it may not be also use of stereotype reinforces the belief. if you tell it to yourself or you talk to others. many times it can reinforce that it is true but it is actually potentially not true also we can impede communication when the stereotypes calls us to assume our widely-held belief is true of any one individual. basically if you think that you know all black people can dance or all Hispanic people or all white people can do X or Y then that can impede your communication because you can think that a person is capable of doing this but they’re actually not able to do that and also it can become a self-fulfilling prophecy that basically means that another one is that all people of Asian descent are smart and. that is not the case for any culture and. it can become a self-fulfilling prophecy by saying oh if I’m not smart then you know this could be a negative thing and that could cause you know some some psychological potential psychological occurrences as well moving on I’m speaking of Asian Americans in the 2000 census in the according to the 2000 census the asian-american model minority myth and like I said it is a myth that all people of a certain and cultural group are you know are either all smart are all not smart then you know that is a model minority myth for Asian Americans but in the 2000 census sorry you guys.i have updated information but I will look it up but the faster it was the fastest growing segment on welfare and also one out of seven Asian Americans likes a high school diploma and then and because of that Asian Americans have historically been pushed by educators into math and science when maybe that is not their fortune maybe their forte is is in writing or in music and also the for prejudiced and authoritative tative or authoritarian personality basically means that people over general Oprah generalized things and bipolar terms. it’s either hot or cold or as either yes or no you can’t be a somewhat but basically it’s if hmm for example an authoritarian personality basically means that there’s no gray area that you know either you are or you’re not and also if you think about the concept of culture especially with all these DNA tests that have come out recently and I as well but with those DNA tests and we are all comprised of. many different cultures and. maybe an authoritarian personality is like you’re either white or black and there’s no in-between and this very bipolar but the world is a made that way also it’s interesting after reading the textbook over ten years ago well there have been a lot of different versions and that’s why I use the the library databases because they’re more up-to-date than any textbook I’m just saying but the robot culture is a moving culture. it is a it’s very interesting I’m in some instances the Roma culture also called gypsies but it is very interesting that a moving culture still keeps that sense of culture no matter where they are. historically I think they were first documented in India and then Europe and then they they’re the Roma cultures everywhere and also I mean there’s a large room a culture in Texas as well and I think it’s really neat let’s see and I think you guys I think that’s it and this is the other part of the blue eyes brown eyes documentary which is one of my favorites and that is it and the neat thing is if you can find it there’s another part of this documentary that highlights what the what the students were like like 10 years or I think 20 years down the road. it was very interesting and they talked about how this this experiment or experience affected them in a positive also negative way all right guys. again we have talked about the barriers to intercultural communication and if you have any questions please you reach out to me I am at dr/dt Edwards on Twitter and also on Instagram and also if you feel the need to reach out to me on email I am deep I am JD Edwards at Tarleton I edu have a good day everyone and I will see you soon