Boston College’S Support Networks Webinar – 2021

– Good evening everyone. My name is Cindy Cordova and I am a Senior Assistant Director within the Board of

Admissions at Boston College. And on behalf of everyone here, we would like to welcome

you to Boston College and congratulate you on

your recent admission to BC. Tonight I am joined by

five incredible leaders, who are going to tell

you a little bit more about the communities they serve at BC, And ways how they support them. that all students can

thrive at Boston College. Now this Webinar is recorded,. you can reference it at any point. And after introductions, We’ll start to answer your most

frequently asked questions. We received a lot of your questions through your registration form and. we’ve tried to

incorporate those questions into this presentation. If any questions come up that we are not able to answer right away through the Q & A, you can add those questions

to the Q & A feature that is available at the

bottom of your Zoom screens.. you can see that Q & A feature on there and you can type in those questions and we’ll try to get to

as many as we can tonight. And without further ado, I’m gonna have the guest

speakers introduce themselves.. we’ll start with Caroline. – Hi everyone, my name is Caroline Davis, My pronouns are she/her/hers, and I’m the Director for

Student Outreach and Support here at BC and I am just finishing up my sixth year here at BC. – Perfect. Moving on to Claire. – Good evening everyone. My name is Claire Johnson Allen. I am a clinical social worker and the Associate Director

of the Women’s Center here at Boston College. I am completing my first

year here as an employee, but I did complete my Master’s here. – Thank you. much for joining us. Craig. – Hi all, I’m Craig Burns. I am from University counseling Services. The director of the counseling

services here at BC. My pronouns are he and his. I’ve been here for about fifteen years.

And happy to be here with you all tonight. – Were. happy you’re here as well. Kathy? – Hi, my name is Kathy Duggan, I’m the Director of the

Connors Family Learning Center here at Boston College. And I have been with the Connors Center since we opened about thirty years ago. – Great, thank you Kathy. And Rory. – Hi Welcome to BC and

congratulations on your admissions. My name’s Rory Stein and I’m the Associate Director of Student Disability Services and I’ve been here about

two and a half years. – Awesome, thank you. much

everyone for joining tonight.. we’ll get right into it. One of the first questions that

I wanna all of you to answer is if you can talk a little

bit more about how your offices try to create a safe and

inclusive environment at BC? As you all know, our mission

and vision as a university is queer personalities, taking care of you as a whole person.. I would like to just

hear a little bit more about how your offices are able

to achieve that role. Whoever can start first, who’s ready? – All right. – I can start. – Sorry. – Go ahead. – Well, at the disability services office, we provide academic and

disability related housing accommodations for

students with disabilities. My office provides

accommodations to students with chronic illnesses, physical disabilities and mental health conditions. BC is a little bit unique in the sense that my office doesn’t provide

accommodations for ADHD and learning disabilities,

that’s handled by Kathy Huggins office at the

Connors Family Learning Center. And so, a few examples of

the type of accommodations we provide for academic accommodations. We can provide assistance

with note taking, extended time on exams to be administered in distraction reduced environments. For students with blindness, for example, we have mobility

orientation campus trainers that we contract through the

Carroll Center for the Blind. For students with hearing impairments, we have CART Reporters, and cart stands for communication access

real time translation. And what that entails is

having a very high level typist in class with a student

with a hearing impairment, typing everything that

a professor is saying. the student who’s sitting

next to the cart reporter can read along and follow

along with the lecture. For housing accommodations,

we can provide single rooms for students with severe

asthma and allergies, we can provide air conditioning. As you can imagine, that’s a

pretty popular accommodation. And we also provide

wheelchair accessible– Or make sure that all of

our events, classrooms, and all campus events are

wheelchair accessible.. that’s just sort of a brief overview of what we provide at Student

Disability Services. – Thank you, Rory. Caroline. – Hi, everyone,. part of

what our office is doing to help make BC a more inclusive place is really working with our LGBTQ students. There’s two parts of that– I’m I going? – Yeah, you can go on. -. one part of that is,

working with students directly. we offer a number of

different programs and services including a peer mentoring

program for incoming first year students.. we match students up

with an upper class mentor. We have monthly meetings and dinners. And. there’s both

getting to know each other and creating community,

but then also offering some mentorship throughout

that first year. We run weekly discussion

groups for students, we run an annual retreat

for LGBTQ students where we take students off campus and engage with queer staff and faculty. And the other part of

what we’re really doing around supporting queer

and questioning students is working with staff and

faculty, student leaders, student groups, undergraduate

student government, to help make sure that

folks are educated about issues pertaining to the queer community. Making sure that people can be inclusive are thinking about how they’re

designing their programs, how we’re doing things

in the residence halls, making sure that students are included and welcome at all levels. – Thank you Caroline, and Kathy, can you hear me now? Kathy? Okay, let me try unmuting you, because we lost you there for a second. Can you speak now, Kathy? – Yes. – Perfect, Kathy if you

can tell us a little more about your office and

the services provided. – Okay,. the Monastery Learning Center serves all students at Boston College, both undergraduate and graduate students, and we provide a wide range

of academic support services. One of the nice things

about our Learning Center is that it is quite inclusive

in that everybody is included and nobody is excluded. We serve students that maybe

are struggling in a class they’re quite bright and

they’re getting an A minus and they want to get an

A we also serve students that are doing poorly in classes and trying to get a better grade. We do tutoring in a lot of academic areas, particularly where there’s a high demand. Our two busiest subjects

are writing and calculus. students can come in

and meet with peer tutors to get assistance in those classes. We also provide academic

coaching helping students with time management,

prioritization, organization and a lot of our freshmen

take advantage of that. As we mentioned earlier,

we provide accommodations and services for students

with learning disabilities and ADHD, and work with faculty around implementing those accommodations. And we also have a test proctoring center where students will

come in and some of them will have their exam

accommodations at the center instead of reporting to class for an exam. – Okay, Craig and then Claire. – Sure, thanks.. in counseling services, we serve all students similar

as Kathy said undergrad and grad we are available 24/7, year round in some degree to all students

for our emergency service, if any student is ever

experiencing a psychological crisis or an emergency or

any sort of safety issue. But really the bread and

butter of what we do is meeting with students either

individually or in groups, typically in scheduled

appointments through the course of the year for

anything from relatively minor adjustment issues

struggling in a class, to relationship issues,

to family distress to more significant anxiety, depression

or traumatic experiences. We have clinicians who

represent a pretty broad range of identities themselves, which we think is really important to help a broad range of students feel comfortable with meeting with a therapist. But all of us take a great

pride in trying to be both very well culturally

informed and responsible in the work that we do,

to work with everybody with whatever they are bringing

for a clinical presentation, as well as their own identity features and personal experiences that may make the experience of BC better or

more difficult in some ways. We have worked over a

number of years to try to really expand our resource. There is no limit in

the number of sessions that any student may come

to counseling services. Although certainly the

average number of sessions for students who do come

in is very typical with most colleges about six or so. And really, what we’re trying to do is maintain access for all. And any point we found

that over the course of a typical undergrads career,

about 40 to 50% of students will come in at least once

to counseling services.. I think what that shows is

that there’s a very low bar and we take great pride

in trying to improve every student’s ability to really get the most they possibly

can out of the university. In all of its features as we say, talking about queer personalities. – Thanks Craig. Claire. – Hi, Claire here, and "she series" my apologies for leaving

that out previously. So, in the Women’s Center, we mainly focus on the

work of gender empowerment. And the center is open

to any and all peoples regardless of gender identity,

expression, orientation, etc. A lot of our programming

focuses on building connections within not only a community

for those who are female identify but also building

community outside of that.. we have things that are a bit lighter in terms of services like

Dish which is a monthly get together where there’s a conversation around a meal or a food item. And one of the recent

ones we’ve had this year was Tacos and Transitions. That was done in the fall. And then we also recently

did one this month in April, that was Soup and Social distancing.. as you can tell, we

like our iterations. We also offer a thrive

which is a mentoring program where we pair groups of sophomore female identifying students

with senior students for the purposes of mentorship. We also have our rise program

which is pairing seniors, with professional faculty and staff. We also run our bystander

intervention program out of the Women Center which has

to do with encouraging peers to look out for one

another when they’re in the life of campus and being

aware of their surroundings and of each other’s

surroundings as it pertains to potential for sexual

violence and sexual assault. And then we also have our

sexual assault network, which is available to students 24/7 during the course of the academic year. And that is a confidential

resource that is available for students who have questions or issues or struggles related to

sexual misconduct, harassment, anything of anything of those natures, and oftentimes really for

that we get calls from friends who are concerned about their friends, as opposed to survivors necessarily, but that’s just a smattering

of some of the programs that we offer through the center. – Thank you, everyone. And I know that all of you

are proactively responding to the needs of our students along the way. Have you noticed any trends

with maybe students on campus or what’s going on in the

world or in our country that has led you to

introduce new programming or new ways of responding to these students or issues? Craig. – Sure, I think there’s

two parts to that question. One is, over the last couple of years, what kind of trends have we noted? And how have we responded? And I think what’s probably

on many people’s minds is how are we responding

to the current pandemic in the world as we know it.. I’ll take a stab at both of them, but we’ll see where we go. The most notable trend

in terms of mental health of really the country as a

whole but particularly noted among college aged populations

has been a significant spike in anxiety issues

for many years now. There’s a dramatically

higher percentage of students coming in with significant anxiety issues than even 10 nevermind 20, 30 years ago, and along with that there

is a greater feeling of need to be able to engage with

somebody very quickly.. we’ve done a couple of things. We’ve developed some specific

groups to cope with anxiety and provide some skills

and working with anxiety. We’ve also added a type of session and a type of contact that we

call same day consultation, which is essentially designed

to allow students to come in that same day to call in

that morning and schedule an appointment without

having to say I’m in crisis, I’m at risk of harming myself, which a typical emergency

appointment would be, but to come in and to work

on some specific skills that might help you deal with

the distress in the moment.. that’s one way that we’re dealing with the longer term trend. The current situation,

the current trends are that obviously here we all are, we’re on Zoom we’re all remote, we’re all unsure about

what’s coming up next. And what that means that uncertainty means that we’re even gonna to be more anxious, we’re gonna be more

unsure about what we do and how we do it. And what that means is

that we need to have new ways to engage with students.. what are we doing again, right here? We’re meeting with people

over an online format. In counseling services,

as well as in many other offices around the university. We’ve built in a series

of online support groups, for students who are either still on campus or at home. We’re also building in some online, mindfulness meditation groups, as well as a series of

other groups designed for specific populations. Because we know that

even for those on campus, they still can’t come in

and we would anticipate, whether we’re on campus

or not the fall next year that we’re still gonna

be running some form of this kind of group and providing

access to all students, no matter where they are or what their particular issues are. – Thank you, Craig. Anyone else would like to add or comment? – Sure. – Kathy, go ahead. You can unmute yourself. – It’s the same trend that we are noticing that Craig is mentioning about the anxiety that we’ve seen the students coming into the Learning Center, and we see the anxiety really

around their coursework. And these are obviously

very smart students that are very capable of being able to handle the coursework.. instead of offering just

content based tutoring, we really have started

that academic support where we’ll talk with students about how is your class going? What does this professor expect? What does this mean? How do you really read that syllabus?. all the soft skills

that one needs to know that students I think

sometimes become. anxious that they don’t stop and

slowly take a look at what they really need to be doing. And. we’ve actually

incorporated a lot more what we call coaching because of that. – Excellent. Anyone else would like to

add, answer this question? – Well, just briefly, our

bystander intervention program is typically done in the residence halls. We start in the fall semester with the new in-campus residencies, and then make our way through the Chestnut Hill residents, in the spring semester,

understandably, we were cut short. And. we’ve actually moved

the rest of that module online.. for example, for current students who have not yet had that training, we were able to adapt that

to an online format. that we will continue

to keep the trend of BC being a campus where every single class that is currently on

campus will have received this very important prevention training. – Perfect. And just to repeat the question, the question is how are

the offices supporting and proactively responding to the changes that are coming up? And I know Caroline, you

had your virtual heads up.. you wanted to– – I was just gonna say I think that for LGBTQ students in particular, that we have been working really hard to, make sure students know that

their support on campus, I think that for many folks, BC can be a huge place compared

to where they came from. It can be like hard to navigate, and there’s almost almost

too many resources. And. making sure that

students know what we’re doing, how to get involved with us. You’ll see us at the

Student Involvement Fair, you know, we’re very out

and proud and present. And. making sure that students are aware that there’s a place that

that is there for them, no matter what might be going on kinda in a greater climate outside of BC. – Great, awesome. – All right,. there is

a question coming through the Q & A box right now, and it seems to be a two part question. I have an autoimmune condition

is the school considering online classes for the

fall in light of COVID-19?. for students who have been admitted all of you who are listening right now we are thinking of you, we are trying to monitor regulations from the World Health Organization in the state to respond effectively and to keep you first and foremost safe.. please continue to monitor the FAQ that we’ve posted on

the admissions website and feel free to reach

out to your individually admissions representatives or

our office for more answers. But please know that

every single Wednesday and every single day, as we have news, we’re trying to communicate with you and let you know what the

course of action will be. In terms of the first

part of the question with the autoimmune condition, we are going to be working with you and your medical providers and of course, the University Health Center to be able to support you along the way. And I would actually

encourage you to reach out to University Health Center to talk about your individual scenarios,. that way you’re preparing accordingly. Is there anything or anyone

else would like to add when it comes to this question? Rory? – Yes,. that is a condition that we provide accommodations for. And we do have a number of students with autoimmune conditions

who are registered with the Disability Services Office and the type of accommodations we provide are some negotiated added extensions on out of class assignments in the event that you experience a

flare up of your condition right up before a deadline

and need a few extra days to complete an assignment. We have some students whose

flare ups are very severe and. need some medically

excused absences, if they’re. debilitated that

they can’t make it to class. And. it’s really kind

of we’re eager to hear what your specific needs are above and beyond those types of

accommodations you might need other things that we can provide, but just know that there is assistance that you would qualify for through the Disability Services Office, if that’s something

you’re concerned about. – And we will be sharing

your contact information as well as everyone’s contact information on this panel today.. Perfect, thank you. In terms of accommodations Rory and Kathy, can you talk a little bit more about how students will go about

continuing on with 504 plans as well as getting extra time? How does that all come together

when they get to campus? – Sure, students should

get in contact with us. Over the course of the

summer, we’d be ideal. And if you go to either of our websites, either the Connors Family Learning Center or the Disability Services Office, and we kind of connect them to each other, we list our documentation guidelines and what our requirements are

that Boston College requires. So, you know, for the most part, we want to see a copy of that 504. we’ll know what types of accommodations you received in high school. If you received accommodations

on the ACT or the SAT, we’d like to see verification of that. We also would like to see the most recent documentation of your condition

regardless of whatever that might be, and we ask

that documentation be recent. And definition of recent really varies depending on the specific condition. For learning disability or ADHD, we want to see something

that was done in high school.. if your last documentation is you know, from when you were in sixth grade, that’s not gonna be enough and you would need to update it. Rory has information I

know on his website about the recency requirements,

and that varies sometimes a little bit by disability as well. But all of that information

would get submitted to one of our two offices, it would be reviewed by

a committee of people who would take a look at

your accommodations history, your disability, which you’re requesting, and then would kind of make some approvals and follow up with you. We’d like to meet with students in person that may not be possible over the summer, but we certainly would

talk to you by phone and ask you to come in and meet with us in person once you’re on campus. – Our process is a little

bit different than Connors in the sense that we have

an online registration form that we have students fill out, there’s a place on the form to

attach medical documentation. I will take a look at

that and then reach out to you to schedule an intake appointment. And then we’ll be in touch

regarding the approval process and the implementation

of accommodations from there. – Great, as a follow up, there is a question coming through about tutoring services

specific, academic support, such as note taking, group studying, can you add more comments on that? – Sure. Both of our offices provide

note taking services to students if they qualify. And then in terms of tutoring, we do do some group tutoring.. sometimes we’ll have like, I know I have a student this past semester who did a group tutoring study session for an economics class at the Conner Center. Was there more than that? I’m trying to remember group tutoring. – Note taking, studying tips. – Yeah, we do do all of

that in the Learning Center. – Wonderful, great, awesome.. now, Caroline, we do have

a question coming through about the experience of being LGBTQ plus at a Catholic Jesuit institution. Can you address that a little bit more? – Sure, I mean, this is a great question.. I think, you know,

we start from a place that Craig actually referenced

earlier in this Webinar, which is caring for the whole person, and believing that all

people are worthy of dignity, respect and caring. And. we as a community

believe that we embrace all students regardless of

their sexual orientation or their gender identity. But that doesn’t mean that

there isn’t sometimes tension. And I think that students

really experience that the most in being unsure of, if spaces are necessarily

gonna be safe for them. I think that in particular,

students that I’ve spoken with have been worried about entering spaces that are specifically

faith oriented spaces, or is that they will not

be welcome those spaces. And we’ve worked really hard to make sure that students know that they are welcome in all spaces on campus. Campus Ministry, for instance,

has worked with our GLC, which is the GLBT queue. GLC, leadership group from UGBC, and they have worked with Campus Ministry for the past three or four years, and over the last two years

developed some faith sharing groups that are specifically

for LGBTQ students as a way to invite queer

students into that space, but also mark that those

spaces are for all people. I think that we work hard to make sure that students know that staff

and faculty are welcoming, but I also think that can

be a struggle for some students to figure out you know, if someone doesn’t kind

of openly talk about that. Is this a safe place for

me to talk about my gender, sexual orientation? And that’s something that we talk with students about all the time. – Thank you, Craig do

you wanna add to that? – Yeah, I guess really only one thing. I think Caroline said almost all of it. The question did specifically

say something about the administration’s perspective. And I guess, what I can say is, all of us here are in some way, a part of the administration. And we’re not necessarily faculty, we all are part of the face of BC and the people that you will

interact with day to day. And. I can answer personally.

And I think it’s true for all of us here. And, quite frankly,

everybody that I know at BC that we work very hard to be very open and welcoming for everybody. And whether this is as an institution, a Jesuit Catholic institution or not, quite frankly doesn’t change that. Regards to through sexual

orientation or gender.. I just want to be really

clear and transparent on that for our administrative perspective, – Wonderful. And there’s some great resources and I hope that you’re able to

visit the LGBTQ plus website, where Caroline is listed as a resource and Caroline and maybe you

can talk a little bit more about some of those resources retreats, and allies support that is available. -. our website is bc.edu\lgbtq, lists all the programs that we do,. the programs I’ve talked

about earlier, the mentoring, the support groups, the

retreat, the spectrum retreat, we also have monthly community dinners where we meet with the

student groups on campus and just straight up like have dinner and hang out and get to know

each other and build community. We do some educational programming partnered with other offices. Last year for example, had

a panel of alumni come back and talk about being out in

the workplace and what does that mean for them in various industries.. I think there’s like an a array of programming that happens. Also listed on there are

all of the student groups. And as the student leaders for those student groups get updated, they’ll be all updated and. you’ll know who the actual leaders are

gonna be for next year. Right now, it’s still this year’s leaders who you are welcome to contact. And then also there’s a list of staff and faculty there who have committed to being our resource guide.

And almost all staff and faculty can be resources for you on campus. But the staff and faculty listed there have specifically said I am

volunteering to be a resource for queer questioning student to identify that I can be a person who

is safe for them to come talk to about their experience. And then students are welcome to come meet with me or my grants anytime.. I probably meet with

a couple students a week who are either just coming to say like, "hey, I’m gay, and I want

to tell you about it" and I’m like, "okay, wonderful" Or students who might be

having a really hard time, either figuring out who

they are or figuring out how to tell their family or their friends or how to navigate kind of

social circles on campus. and we’re kind of well

versed in supporting students through all of that. – Thank you. much. Speaking of retreats, Claire, I know that the Women’s

Center also has some wonderful retreats and I know that you probably wanna share more about that now. – I can speak to our most recent retreat. This year we had a really

wonderful graduate assistant by the name of Courtney Wright, who will be headed off to do her PhD. we’re certainly sad to lose her but she did leave a great

legacy with the creation and implementation of a

Black Women Matter Retreat. It was born out of a lot of research and a lot of empirical and anecdotal data and information that showed

that this was a population that needed to be better served on campus. And so, retreat has been created, it will be October 16th through

the 18th this coming fall and it is open to freshmen,

sophomores, juniors and seniors. And it’s a time away

from campus to focus on what it means to be a black

identified person on campus and how we can support one another and how you can access

other faculty who identify the same way and it’s

really been quite an amazing implementation and we look

forward to carrying it forward. Outside of the retreat, we

also have several major themed weeks and events that are

also going on at the center.. our women’s summit happens every year at the beginning of the spring semester. It’s a massive one day summit

that has lots of workshops, keynote speakers this

year, Brittany Packnnet, who was very instrumental in the Black Lives Matter

movement was the keynote. And we also have our Love Your Body week, which tends to happen in the fall as well. And that’s, again,

another way to celebrate and learn about healthy body image, different ways and how

people identify beauty and what that can look like for everyone. And then also, we have our Care Week, which tends to happen in the spring, and that’s the week that is

centered around sexual assault and prevention and awareness

and support of survivors. – Thank you. much for sharing. Some of you have already talked about ways how students can get

involved with your offices,. maybe you can just, again, just mention that one more

time for those students who are asking is there any

opportunity to get involved, become mentors or receive

mentorship through your offices? who would like to start? – I can start, if I could. So, our center is a student driven center, it was created in the 70s, because students at the time felt that it needed to exist

and. they made it happen. And we very much take that to heart at the core of our mission.. a lot of the programs

that we have now exist because students of the past

felt that they needed to. Our center is run by students staff. We have about eight to

10 students on staff who apply at the end of each academic year for the following year. And they work on all of

the different projects and programs that come out of the center. In terms of outside of

being on center staff, how can people get involved in the center? I say this more times just come in, come into the center, our doors are open. We are open 10 to 5,

Monday through Friday. And it’s in Maloney Hall, it’s kinda right in the center of campus. And it’s a really great place

to be able to rest and relax, have a nap, on Mondays, we have cookies, there’s puzzles and coloring pages. And also sometimes students just come in and do work in a space

that’s not the library and not their dorm and not you know some of the food establishments on campus.. just come in, and that’s a really simple way to get involved. Another way to get involved

some of those major events that I mentioned The Women’s

Summit, Love Your Body Week, Care Week we always are

looking for volunteers and people to help staff

with the different events for those weeks and work on those events is another way to get involved. And I believe there’s

a question in the chat about a mentorship program

specifically to meet the needs of first year students. And at this time we do not have one that is specific to first year students. However, I’m not one to say no,. with us being a student driven center if students really see this as a need, I welcome any and everyone

to come and talk with me and I’d love to see

what might be possible. – Free cookies, sign me up. (laughs) Seriously, whenever you

hear about free food, you better be there freshmen, okay. Caroline. -. I’m right down the

hall from the Women’s Center and I attest to their

cookies being delicious.. you know, one thing

that gets to the question that was a little bit earlier is about BC as a Jesuit campus. One thing that our campus does

not have is an LGBTQ center.. support for LGBTQ Students is housed under student outreach and support.. in my office, we work with a number of different populations.. Rory is part of my office,. Disability Services,

we also work with students who are struggling or

having some significant mental health issues on campus

or taking medical leaves. But our office too, is a place

to just come and hang out. Our groups are held in our office, students come and hang out there. When the retreat is getting started, our student leads are there

all the time hanging out.. I really encourage

students to just come in, on our website, probably mid

next week, early next week, we will have a spot for

first year students to start signing up for pride peers,

which is our mentoring program, and to just sign up to be on our listserv, get information from us

find out what we’re doing. Figure out, you know,

what kind of our programs are you interested in engaging in and then we’ll be at the

Student Involvement Fair, you can sign up there. It’s hard to miss the number of rainbows that we put out and so

you should look for those and that is the way to get involved. – Great. There’s also a question

coming through about work study opportunities to do work study in within your offices, and I know Rory you wanted

to add to that as well. Rory and then Kathy. – Yes, I just wanted to add, as far as the question

about how to get involved.. our student government

has a subgroup called the council for students

with disabilities. And it’s an advocacy group

that gets together weekly and discusses disability services policy and how to improve accessibility on campus and anybody can come to those meetings and. I send out emails

to all registered students, letting them know that that group exists. If they want to get involved

and be a part of those meetings to discuss accessibility

issues, they’re free to do that. – Great. And then going back to that

question about work study or jobs within your

offices, for work study, that’s something that’s

designated by financial aid and as part of your financial aid package,. that if you work on campus, that money will go towards your tuition. And. student employment reaches out to you with those opportunities. Can someone just add on to that within your

individual offices, Kathy? – Yes, I was gonna say that the Carter Center employs

about 100 student employees. Some of them have work study

and and some of them don’t. Most of our employees are

tutors in an academic subject and we do not hire freshmen to be tutors. But we do hire freshmen for

our staff and our front desk and many of them end up becoming tutors.. I would encourage you to come over and use a tutoring service. we’re a very friendly place, and if you’re a strong

student in your major area to consider looking for a job for us down the line, sophomore year later. – Okay. Claire? – Yes, also, as I said, we

do hire students as well. We have about eight to 10 student workers. We hire sophomores, juniors and seniors, and a typical day for

them can be anything. It can be welcoming students

at the desk as they walk in. It can be working on any of the programs that I spoke about previously. And also other programs that

are listed on our website that I’ve not mentioned yet, they great students, they work

with our graduate assistants, they work with myself and

our director, Katie Dalton.. it really can be a lot

of different things as to what their actual day to day looks like. Cause it can change depending on if there’s an event coming up or not. – Perfect. Anyone else want to add to that question? Okay, great.. there’s another

question coming through. Are your services included

in tuition and fees or the students have to pay extra fees or extra costs to be able

to receive your services? Caroline, you’re shaking your head now. (laughs) – Yeah, university

counseling is a free service, there is no additional

fee to come in to see us. And yeah,. that’s

true whether you come in once or many times. I will add that for some students, who do choose to purchase the university subscribed health plan, which is a blue cross blue shield plan. We have for a number

of years now been able to include a benefit to that plan, which actually has a $0 co-pay or deductible for mental health services.. people needing more extensive, ongoing therapy than might

be typical through counseling services that have that plan

are able to get very high quality extensive therapy as well. – Thank you. much. Okay, yeah.. all these services,

everyone here is a real person on campus and you’ll be able to see them, or connect with them in

whichever way, on the phone, email or on campus. And just to go back to a question

that you answered earlier, Craig, how long does it take for someone to be seen, to get that first

appointment for counseling? I know you already mentioned that earlier, but if you don’t mind just that again. – Yeah, well it’s, it sounds

like a simple question but it’s maybe a little

more complicated than that. If you are in crisis, you

can see somebody essentially immediately or talk to

somebody essentially no matter what it is. We have a very high value on access for, that high need. For a student who has an urgent problem that they feel like they

need to address quickly that isn’t about engaging

in an ongoing therapy, but as a specific issue, they wanna try and sort

through in one or two sessions. Again, same day, you can come in and see somebody right away. If somebody coming in and

saying, well, gee, you know, I’ve been in therapy for

a year in high school and I think that was really helpful for me and I’d like to connect with somebody. Again, it depends a little

bit on the time of year. If it’s right at the

start of the school year, you can probably get a triage

appointment within a day and an intake within two days after that. If it’s in the tail

end of a semester when, we’ve been picking up clients through the course of the year. That first triage session

might be a day or two, which is an initial contact

and then scheduled for the beginning of an ongoing

therapy may be 10 days or two weeks, which is

pretty standard in the field whether you’re going to see

somebody out in the community or pretty typical for most university counseling centers. – Okay, great. Well, I just wanna thank

everyone for being here tonight for joining this conversation. Thank you. much to all

of you panelists, Kathy, Rory, Craig, Claire and

Caroline for your time tonight. I hope that you find this conversation to be of value for you. And of course we were not able to answer every single question, we tried our best.

But if any questions come up, please do not hesitate to reach out to the admissions representative. You can find our contact

information within your administrative portal, and you can also reach out to

the individuals on the screen, go to the websites, go to their websites, and you’ll be able to find

their contact information. And we just wanna wish

you all of the best. You can view this recording later as well and please stay tuned with more updates through your admitted student portal. So, thank you. much everyone.

Thank you panelists. Thank you for joining us

and have a great weekend. Take care.